Eagles Wings
Bringing You Increased Business Velocity
We are pleased to bring you two exciting Lean Workshops. Lean methodology has been so successful that it is now adopted as a way to improve all kinds of business processes from order processing to service desks; from accounting to change management; and from software development to field maintenance.
Lean IT Service Management Lean principles, tools and methods provide powerful answers on not only what to improve, but importantly also how to make the improvements. The challenge is often about knowing how to make the improvement…and then actually implementing the changes. This makes Lean different from any other process re-engineering approach. Lean’s ease of use and simplicity to learn is well re-known. The people who do the work are the experts in their own processes because they perform them daily, and they learn to utilize lean tools and methods to enhance the processes they perform everyday. The intention is to add more value and to eliminate the waste in what they do. •  Understand why Lean is able to improve IT Service Management •  Learn Lean tools and methods to improve IT Service Management processes •  Apply lean Tools and methods to your IT Service Management environment •  Raise your IT Service Levels Dates: 2 days, 18-19 Aug or 6-7 Oct 09 REGISTER NOW: E-mail your registration robert@eagles-wings.info or call +65 9735 1136. Only Limited places available. Eagles Wings Website <click here>	Now @ $480 * after 40% Discount (for limited period only) * Additional 10% discount for all SCS and ITMA Members • Identify all wastes •  Improve work flows •  Reduce maintenance downtime •  Streamline change     management procedures •  Manage visually •  Increase effectiveness of     service desks •  Raise productivity •  Increase service levels •  and many others...
Lean Software Development Lean methods have helped cut the time to develop products to half the time with half the number of people. Software development is rife with waste. Waste is found in the frequent requirements churn, the number of software defects generated, the voluminous re-testing that goes on at each stage of development, the long delivery times from early specifications to software completion, the lack of change tolerance in the software, maintenance employees who are just clueless about the software they have to work on, large quantities of requests in the backlog, and a myriad of other areas. •  Know what the wastes are in Software Development •  Learn the Principles of Lean Software Development •  Understand how Lean tools and methods are applied to Software Development •  Map the Current State Map of your software development environment •  Design the Future State Map •  Implement Lean Software Development Dates: 2 days, 20-21 Aug or 8-9 Oct 09 REGISTER NOW: E-mail your registration robert@eagles-wings.info or call +65 9735 1136. Only Limited places available. Eagles Wings Website <click here>	Now @ $480 * after 40% Discount (for limited period only) * Additional 10% discount for all SCS and ITMA Members •  Develop software in smaller     chunks •  Cut out the repetitive testing •  Reduce out-dated requirements •  Remove the requirements     churn •  Establish a cadence into     software development •  Improve change tolerance •  Raise productivity •  Deliver software faster •  Know you current state
TRAINER'S PROFILE Robert has over the last 10 years taught lean and worked on hundreds of projects all over Asia and Europe using lean principles and methods. As the Asia Pacific Vice President of a major Enterprise Resource Planning (ERP) software vendor, he implemented sustained improvements in the Customer Support and Maintenance function. As early as in 1999 his organization topped the Data Quest User Satisfaction Survey of ERP software vendors in S E Asia. Over a 4 year period, he led an ambitious global performance improvement project which utilized Lean principles and methods to drive up service levels to ‘Best in Class’ standards. Customer reference-ability in Asia Pacific shot up to 90% as a result. Since then he has been an advent proponent of lean spending his time teaching and guiding companies how to deploy lean.	Robert Oh is the founder of Eagles Wings, and has more than 25 years of experience. He holds an MBA, a graduate diploma in Business Administration and a degree in Electrical Engineering.