We offer a comprehensive Lean & Lean Six Sigma Certificate Programs involving a broad mix of both theory and practical learning targetted at building up organic capability within client organizations


"I would be happy to recommend this workshop to others. The instruction in the workshop was very clear. I found lean manufacturing to be exceptionally relevant and useful for my company. " Director Operations -- Manufacturing Sector

We found the consultant possessed a thorough knowledge of lean tools and worked with the team very well. We liked his approach in stimulating and generating ideas together with the team to come up with the best ideas." Lean Champion -- Manufacturing Sector

"The workshop is an excellent follow-on session to the Lean Manufacturing Workshop. Through an intensive case study, the LEAN principles and theories were better explained and understood." Military Officer -- Aerospace Sector

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New Lean book "Strategic Lean Service" by Robert Oh and Sunit Prakash


Strategic Lean Service is a case study of the groundbreaking use of Lean conceived and shaped in the manufacturing sector, to transform a global IT service delivery organization. It surveys the course traveled by Baan Customer Service & Support (CS&S) in the early years of the new millennium, at a point when it faced a number of serious problems.

After showing us their vision of the power and scope of Lean, the authors describe the CS&S organizations situation at the end of 2000 AD. They then introduce us to its new Lean-based strategy, Up To Excellence, devised to turn around the organizations identified problems. Each of the strategys five supporting pillars (Planning, Tracking and Reporting; Human Capital Development; Process and Performance Improvement; Supplier Management; and Support Infrastructure, Innovation and Technology) is described in some detail, and we discover how each plays its part in the organizations transformation.

Strategic Lean Service is not a dry textbook. The passion with which this story is told demonstrates what a profound and longlasting impact CS&Ss Lean transformation journey made on those involved. This book will inspire and equip anyone planning for or involved in the transformation of an organization, especially those with an interest in finding out more about Lean strategies and practices.

The book is available from CreateSpace please click here and Amazon

For enquiries and to obtain local copies in Singapore please send email to: robert@eagles-wings.info

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