Waste and it's Impact on the Customer

Various Forms of Waste

Ways to Attack Waste, Delays, Bottlenecks & Non-valued Added Activities

You Get the Best Returns by Improving Your Processes First Before Further Investing in IT

Value Proposition

Based on published information, waste in many organizations account for about 20-30% of their expenses. Several relevant questions then arise from this information:

  • What if you could resolve the burning issues in your organiztion?
  • What if you could halve the amount of waste in your organization?
  • What if it were possible to reduce this waste while obtaining a significant increase in customer satisfaction at the same time?
  • What if you could expand your capacity by 10% to 20% or more without adding any headcount to your organization?
  • How would these improvements enable your company to strategically reposition itself for the future?

A Lean Transformation change effort can help you to achieve all of these benefits.

Benefits of Lean Transformation (also known as Toyota Production System or TPS)

Lean is a strategic transformation approach that is growing and making an impact to many businesses around the world.

Lean helps to create an environment that:

  • Ensures there is a guiding vision for the organization, giving the workforce a clear sense of purpose
  • Empowers the workforce to make decisions
  • Removes waste from the organization including any activity performed that does not benefit customers, unnecessary complexity, marginal workforce motivation, quality issues, lack of teamwork etc
  • Builds and embraces a culture of continuous improvement that drives towards the goals of the organization
  • Creates a heightened sense of awareness about how the organization is performing as well as how the individual's Division, Department and own team is progressing against set goals (i.e. its targets)

What Lean Results In

Lean has been used in many industry sectors. These sectors include health-care, software, financial, logistics, manufacturing as well as the public sector.

Customer-facing, internal processes and even corporate function related processes can be sped up dramatically using Lean by removing waste, bottlenecks and delays. This will bring increased customer satisfaction, less work-in-progress, higher throughputs, lower costs, better quality and allows the organization to ‘regain’ capacity without adding headcount.

The end result of implementing Lean is increased speed, higher quality (both of these drive additional sales), reduced costs and more highly motivated employees, leading to increased competitiveness.