Waste and it's Impact on the Customer

Various Forms of Waste

Ways to Attack Waste, Delays, Bottlenecks & Non-valued Added Activities

You Get the Best Returns by Improving Your Processes First Before Making Further IT Investments

Waste and its Impact on the Customer

The waste in any organization can usually be traced back to 3 main sources:

  • Slow speed
  • Quality issues and performing re-work to satisfy customer needs
  • Doing activities that do not matter and do not add value in the eyes of the customer

These same factors are often also the causes for customer dissatisfaction.