Waste and it's Impact on the Customer
Various Forms of Waste
Ways to Attack Waste, Delays, Bottlenecks & Non-valued Added Activities
You Get the Best Returns by Improving Your Processes First Before Making Further IT Investments
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Waste and its Impact on the Customer
The waste in any organization can usually be traced back to 3 main sources:
- Slow speed
- Quality issues and performing re-work to satisfy customer needs
- Doing activities that do not matter and do not add value in the eyes of the customer
These same factors are often also the causes for customer dissatisfaction.
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